Policies

We strive to help you recover and prevent illness through practical and positive steps. To achieve the best results for you and all our clients, it is essential to adhere to the appointments and instructions sent to you. Therefore, we have established the following policies to guarantee your rights and motivate you to continue your treatment plan optimally.

Punctuality: The success of your treatment plan depends on attending your sessions on time and following the instructions sent to you. In case of emergencies that require rescheduling, it is preferable to reschedule as close as possible to the original date to maintain your therapeutic progress and avoid delaying your results.


Attendance policy:

● Proof of identity must be brought (national identity card, residence permit, driver's license, or passport).

● Wear clothes appropriate for the examination, so that they do not violate public taste and are not revealing or tight.

● Arrive 5-10 minutes before the session to ensure you make the most of the session time.

● If you are more than 10 minutes late for the session, the appointment will be considered cancelled.

● Available positions:

● Note: Between 4 and 7 pm, there may be traffic congestion, so please take that into consideration.


Delay policy

● If you are less than 10 minutes late and have notified reception: the time will be deducted from the remaining session time.

● If you are 10 minutes or more late without notifying reception: the session will be cancelled and counted as a paid session.


Rescheduling policy:

We understand the urgent and necessary circumstances, therefore, you can cancel and reschedule your session:

  • The session can be cancelled and rescheduled if notification is given more than 24 hours before the session time.
  • If a rescheduling request is made less than 24 hours before the appointment, the session will be charged as a fee, except in the following cases:
  • A new appointment is available on the same day.
  • Another customer booked the cancelled appointment.


Refund policy:

  • You are entitled to a refund of the service amount after deducting a 10% administrative fee if you do not start receiving the service within 30 days from the date of payment and invoice issuance.
  • If you request a refund for unused treatment sessions within 30 days of payment, the amount will be calculated according to the basic price before any discounts, with the cost of the sessions used being deducted plus a 10% administrative fee. The remaining amount will be transferred to your account within 14 business days via bank transfer.


Paid Session Consumption Policy

We are committed to providing the best therapeutic services, and our goal is to help you and other clients. To protect everyone's rights, prepaid sessions must be used within:

● 3-6 sessions: within 30 days of the purchase date.

● 9 - 12 sessions: within 60 days from the date of purchase.

● In necessary medical cases, the specialist or consultant may extend the consumption period for a maximum of 30 additional days.


Declaration and consent:

By paying for any of our services, you acknowledge that you have read, understood, and agree to all the policies stated above. We also reserve the right to modify these policies.